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Latest posts on The Writers Information Reference Library (TWIRL)

  • Pen names are an effective way to separate out your different genres and your writings. It is also a good way to build up different fan bases for different genres of writing (but only if you need to separate them). You can publish under any name you wish, within reason, but for tax purposes, your […]
  • Kindle Unlimited, if you are a reader or writer is a scheme that has been designed to give another way to enjoy books as a reader, and as an author, another possible stream of income.If you’d like to sign up as a reader, it allows you access to the library on Amazon that has opted […]
  • The KENP is the pool available and the worth of each page read on any books registered AND read in the Kindle Unlimited pool of reads.Reads can make up a substantial amount of your income or it can be nothing. There are many ways to ensure that your book is read under the scheme, but […]
  • An ASIN is an Amazon Standard Identification Number and in many cases, it’s what most people use to publish their books, rather than an ISBN, as it’s free. The ASIN is the main way Ebooks are catalogued on Amazon. A book can have both an ASIN and an ISBN.
  • An ISBN is a unique identifier attached to your books, which you purchase from Bowker. This unique identifier is most often seen on print books and is how your barcode is formed, though it also allows listing, purchase in shops and more. Almost every country (bar, at the time of writing this, Canada) requires you […]

ACX updates return policy – updates and good news.

by | Jan 23, 2021 | Amazon and Audible, Audiobooks, Author's guild, Breaking news, Featured, Industry, Tech | 0 comments

In a reversal of their advertised and touted “up to 365 day return policy” (love it or return it) on all ACX books, Amazon and Audible have updated their policies to provide more protections for authors, and encourage sensible use of their resources.

The problem

The crux of the problem was that if readers returned books to Audible up to a year in advance, the author would have their royalties retroactively cancelled, effectively reducing months where they’d sold more books as books from earlier were returned. And, with every system like this, widescale abuse could have been rife, though, Audible is fairly closed-lipped about how many returns they accept. While there is a policy to prevent listen and return as a use for credits, due to customer service issues, and the pandemic, it’s possible that the rules surrounding needing to contact customer service was raised, which could have created more returns before flagging. On that, I’ve only got personal experience to speak to and three total returned books in 12 years.

Why it was unfair

While it’s true that many of us don’t automatically listen to our books as soon as we buy them, and sometimes stock up during sales, it’s also fair to say that without good reason, very few other places accept returns – and if there was an issue with the audible file itself, it shouldn’t have passed quality checks. Authors shouldn’t be punished for readers deciding they’d rather treat Audible as a library, and so, the Author’s Guild and others spoke out late last year. In November, Audible confirmed they’d be changing policies and now the new policies have been rolled out, as you can read on the blog Audible issued on the 20th.
Hopefully, this policy change will redress the balance back to the creator side and allow them to keep earning as they should.

Found on GoodeReader

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